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Remaining Professional At All Times

The thoughts of Richard Osborne on many subjects over the years.

Remaining Professional At All Times

I’ve just been to a local bank to have my ID verified for a new business I’m involved in, and that business isn’t banking with my usual bank so quite naturally they don’t know me. Something happened at this bank that I see so much from young people in particular, but also more mature people too and these people need to learn it reflects more badly on them than anyone else.

Never, and I mean NEVER, moan about your employer or your colleagues to customers.

All this does is make you look bad, not you employer or your colleagues. It’s unprofessional and it makes you look like a whinger. The more professional approach if something is going wrong is to apologise to the customer and explain you’ll investigate, or if you don’t understand something just say you don’t and explain you will go and find out from a colleague who may know more. Never be afraid to say “Sorry, I don’t know but I’ll find out for you.”

I left that bank thinking no differently about the bank itself, but my opinion of the young girl who served me is that it’s such a shame that she is out there creating a bad impression for young people wanting to get into work.

Caveat : There is also an argument that her management should be supervising and training her to ensure she is more professional, but the point of this blog is aimed at young people to encourage them to think professionally in all situations. Sometimes whatever your personal thoughts, it is often inappropriate to share them with customers.