Do you deserve it?

As we head into 2012, a year when so money business experts and analysts are predicting tougher times ahead, I can’t help but worry about much of the younger generation who have grown up in a world of expectation. Where they have been told “of course you can have it”, and it is this expectation I feel is just as much to blame for the state of the western world as it is today. Not the only issue, but the only one I’m going to talk about here.

Jump back some 20 or 30 years and the western world had a perceived problem of class, the rich and the poor. So what was introduced to overcome this image, an image of poor people the western world Governments didn’t want the poorer Eastern world Governments to see of their great countries and societies. To solve this they told people without freely disposable income that they could have everything they wanted. If you see something you like it doesn’t matter if you cannot afford it, just buy it on the Never-Never and pay it back as and when you can. So that is what millions of people did, they borrowed money they couldn’t really afford to repay to have all the things they wished for getting themselves into deeper and deeper secured, and unsecured, debt.

I grew up through those times, and as a child I was evicted from homes and had bailiffs arriving at our house to reposes goods or collect cash. I also have quite scary memories of heavies arriving at the door looking for for step-dad, who was never in, not your normal bailiffs. Yet we lived in times where the media was being used to publicise a wonderful world of having whatever you wanted, all for low monthly payments, and keeping up with the neighbours was something which was made great use of by the loan providers under the direction of the politicians’ agenda’s.

The Governments were seen to be stimulating the economy because money was moving, stuff was being bought and sold. What those politicians must surely have known is that they were creating a financial time bomb, but that isn’t the biggest problem. They were also creating a mindset, an expectation and problem in society which in itself was and still is a ticking time bomb. The adult generation of that time lived their lives being educated that it didn’t matter whether they had enough money to buy something, they could borrow money and buy it anyway, and that is how they raised their children. Their children grew up being shown that it didn’t matter whether you could afford it or not, you can have what you want anyway. That younger generation grew up and had children of their own, and what have they taught their children? Simply that debt is an acceptable way of live, and if you cannot afford it then borrow to have it anyway.

Jump forward 20 or 30 years and what do we have now? We have the third generation of children where so many are growing up having been told they can have what they want, when they want, and they expect it. So what will they are are they doing? Exactly what those nice people in power told their parents and their parents before them, that it is perfectly acceptable to get into debt and have whatever it is you want.

It gets better than that for this generation though, we’re now being told you don’t have to repay your debt. You can get the majority of it written off and only repay what you can afford!

Whatever happened to saving up for what you want, and then the satisfaction that when you have saved up hard for something and then get to finally buy it; the satisfaction you get from having worked so hard for it? The reality needs to be accepted by our Governments, by the public, and “those in power” that now economy will be restored with pretend money and debt, and we can learn a lot of good things from the Eastern cultures. If you can’t afford it then you simply don’t have it, but you can aim for it, strive for it, admire those who have achieved it, and anyway; isn’t it good not to have everything you want so you still have things to aim for? Surely that is a great motivator to push yourself to achieve better things.

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The Bribery Act Stranglehold

I’ve been seeing a lot about the Bribery Act lately, and naturally solicitors, accountants and all other professional services firms have been promoting their guidance and advice on how to deal with this new legislation. However, despite all this guidance what does it really mean for businesses dealing overseas?

Now don’t get me wrong, I’m all for legislation that makes bribery illegal as we have all no doubt seen examples of companies doing backdoor deals to win contracts, shutting out opportunities for other companies to get in. It is made even worse in public sector contracts where it’s the tax payers money has been used in pay bribes and for the contracts themselves, where perhaps better value could have been found elsewhere. Although, what about where a countries culture is built up around providing gifts?

Speaking of dealing specifically with China, but most Eastern countries are the same, there is a fine line between providing gifts to win business and build relationships, but that would be seen as bribery in the UK, yet in their culture that is the norm. So could we go so far as to claim the UK legislation is racist against the Chinese culture, to making it illegal to respect their traditions and ultimately making it almost illegal to try and win business from that country? I would say so, and yet another example of legislation being introduced into business in the UK without any real through or consideration to it’s long term consequences.

I agree that handing over brown envelopes in any country is a big no-no, but what about taking some nice gifts for a prospective client when you go visit them in their own country. It is expected in China, likewise when they visit you in the UK it is expected that they too bring gifts from China for you in the UK..whether client, supplier, associate, it is a sign of respect and wish for the relationship to flourish. It is not seen as a “bribe”, yet read the legislation and nice or expensive gifts are not allowed.

So to summarise, so long as you your clients and prospective clients cheap tat then you’re fine. Quite how they would look on that is another thing, and something the powers that be who than draft our business legislation, yet have almost no business experience, fail to understand.

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Where money comes from.

On Twitter this evening I had a very brief conversation with @Aceofwaste about the Greek debt and the effect them defaulting on their debt would have on the European banks, and it made me think. Think about how fragile the worlds economy is and how much every country, every business, and every individual relies on each other to keep the economy moving.
This isn’t old news, it’s a practice I swear by in my business by ensuring that I always pay my debts on time. One of the best statements I ever saw on an invoice was “Please pay me promptly, so I may pay them promptly, so they can pay you promptly.”
This isn’t the whole story though, because if it was that easy we wouldn’t need a regular recession every 20ish years to balance our economies again. So why do we need a recession so frequently? It’s because our economies and our concept of inflation is a complete fallacy. Set yourself aside about 40 minutes and watch this video about what drives our economies…Money as Debt.

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We’re Hiring a PHP Developer in Northampton

E-filing, based on Moulton Park in Northampton, is a small but fast growing company providing award winning cloud based software (SaaS), currently specifically to the company incorporation and corporate governance industry but with a development plan to roll cloud based software solutions into other industries over coming years.

To assist with our development plans we are looking to recruit another full time senior PHP developer to work alongside our existing in-house and external developers. The right person will have experience working in a structured development framework as we have developed our own bespoke framework that all development adheres to. They will be an expert in working within a fully object orientated PHP environment that would qualify them to at least Demigod status. They will also have further expert knowledge of MySQL, an excellent working knowledge of and developed SOAP/XML interfaces, and experience working with and developed jQuery/Ajax, and CSS styled user interfaces.

Although almost all development work will be backend framework and system design we would ideally be looking for someone who has an understanding of user experience, being able to see their development work right through from system functions through to operator interface.

We value everyone’s thoughts and opinions so the successful candidate will also participate in development discussions, giving opinions and feedback on system development and methodology being used.

In return we’re offering a fun and sociable environment to work in, a supportive company that values and encourages personal development, and if all the tea, coffee and bad jokes is not enough we’re also offering a salary between £24,000 and £28,000 dependent upon the demigod status level of the successful applicant.

If you would like to work for us and feel you make the grade, then please send you CV with examples of work undertaken to my assistant Dawn.Porch@QuickGroup.com. Closing dates for applications is when the position is full and this position is already also being advertised through our chosen recruitment agency, so any other agencies need not apply.

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The Secret – The Vision, Be True to Yourself.

This is a very short post to highlight something that has just struck a chord with me. I’m in the process of writing a talk that I am giving to Enterprise students at the University of Northampton this coming Friday, and as part of this preparation I am reviewing some talks I wrote several years ago to recap through my business journey when I came across this statement…

“…what I can say is success is relative to what you want out of life. I don’t have the big house in the country, or a flashy Mercedes-Benz, but I have a comfortable life with a fantastic wife and kids. That to me is success.”

That is part of a talk I gave to students at Nottingham University in 2006, and it reminds me of how I felt back then and compared it to how I feel now. My values have not changed one bit. What is more important to me than any materialistic success is my family and my friends, I care about all their well being more than anything else and will help anyone if I can. Yet what really strikes the cord, what really has surpised me and really made me stop and think this morning is that I do now have that house in the country and I do now drive that flashy Mercedes-Benz. I’ve got those things and without focusing on them and compromising who I am, they have just materialised by my doing what I enjoy and focusing on what is important to me as an individual.

When I think about what has happened in my life and without my realising it makes me appreciate that yes you need vision, yes you need focus, but don’t focus on things that really are not important to you. Focus on the things that you feel represent success and the rest will come whether you expect it or not. Many books will tell you to have pictures of big houses and yachts or cars to focus your dreams on, I have a picture of my wife and children. Is the flashy house or car important, not really but now I have them I enjoy them and the house represents security for my family. Perhaps it’s related, I don’t know, but I would not be being true to myself if all I focused on just achieving the materialists objects in life.

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Are we losing respect in the workplace?

I had a really interesting discussion with my iDawn this morning, which forked out of a discussion about the Chinese business coulture and the immense levels of respect I witnessed during my travels there.

The conversation focused around how the work environment has changed during our working lives, bearing in mind we are both almost 40 so have only really 20ish working years experience compared to those who are much more travelled than us. We were talking about how the attitude towards bosses and business owners have changed over the years, to the point where it is becoming almost intolerable to employ young school leavers.

Respect My Authority

Children no longer respect authority

I do question our current education system and the new softly softly, in fashion, way in which education and discipline is delivered in the school environment. I also question the way in which Government interfere with parenting, children these days are brought up with no respect for authority and that spills over to the way they react to their teachers, to the law enforcement, to the Government, and in turn towards their employers and even our Monarchy. Their parents must have been so proud of them. The thing is that their parents probably didn’t know, or if they did then didn’t really care.

As an employer I find it very difficult to justify employing a school leaver because their attitude nearly always is disappointing. I don’t owe these young people anything, and it is their role to justify why I, the employer, should give them a job. If I give them a job then I expect them to do their job to the best of their abilities in return for the good money I will be paying them. If they do that then I will support a career path for them and support their development in any way I can. The biggest problem with the output of our education system is that the majority of these children have been brought up expecting. Expecting a job with minimal effort and maximum pay. Expecting that they are the best on offer, expecting that everyone else owes them a debt for something or another. The fact of the matter is no-one owes these kids anything, life isn’t handed to you on a plate, you got to work for it. Once you get that then you can then get on with making a good life for yourself.

Those who work for me know how much I invest into my staff, and I am thankful to say that I have the respect of my staff, they have my respect, and we have a great working environment. I do also employ a couple of younger people who I was lucky enough to find, but I found that they are unfortunately very hard to find. If I am honest my nature does perhaps create a more relaxed than perhaps it should be working environment, so perhaps I should be slightly more distant, but nonetheless respect needs to be earnt, or does it? Would it not be better to start with full respect for everyone around you, whoever they are. If their actions result in you losing that respect for them then that is different, but if everyone showed a little respect in both directions, for authority and subordinate, then perhaps things would be a bit better in this world.

So who do I blame for this mess? Typically I blame the parents who are no longer able to parent due to Government interference, teachers who cannot teach because of too much red tape and repercussions from both these parents and Government interference. Children should be taught that as they grow up, it should start at home with proper parenting and then teachers should stop faffing around all cuddly trying to be mates with the kids, they are there to teach and discipline. The Government should allow them to do that as it’s us employers who have to try and do something with these expectent children that are churned out of our education system, so please at least give us a fighting chance then perhaps they’ll get some jobs.

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Do your customers really know your business?

Last month I ran a customer survey across all customers who had placed an order with my Quick Formations business at least once over the past 2 years. If you are interested you can read more about that specific survey on the Quick Formations Blog. If you would like to run your own survey I can highly recommend the guys at SurveyLab who helped bring the survey together, write the questions correctly and managed the process for us.

I was amazed at how much I learnt about my own business from this survey, a lot more than I expected to learn and one particular issue was a very uncomfortable truth. I’ve got my communications wrong, and all this time I thought I had it right. Now I’m not saying I’ve got it completely wrong because there is a lot right, but my company has been missing out on a lot more business than what we could have been doing if I’d communicate with our customers better.

The issue is that I employ some very skilled staff who are more than capable of doing some quite complex work in relation to the Companies Act and associated statutory compliance/company secretarial matter. For example, EMI schemes, management buy outs, right through to PLC work. Yet it was clear from our survey that a whole lot of our customers do not think that we have that capability, and since running our survey I’ve been monitoring how our staff sell to customers on the phone and I’ve been reviewing how we communicate to our customers. Firstly it’s obvious I’ve not been communicating the image, the branding, properly internally to my staff for them to then communicate that message externally. Then in the messages both myself and the staff have been sending out we’ve not been communication the message correctly of our firms capabilities.

Beyond all this, the branding of the business has become a trusted and recognised brand in the industry as we roll into our 9th year trading. Yet as the company has grown up that brand, that image, reflects our limited skills from when I started it at home in 2002, it doesn’t reflect what the company has grown into as we approach 2011. This raises the question I need to consider, should I look at my company’s branding, is it time we had a face lift:?

There is a lot that we do very well, and the feedback from the customers reflected friendliness, approachability, and just as importantly “Trust” in us. There was a lot of possitive comments about the staff and, dare I say it, me too. I’ve always worked hard to ensure that despite having started out as an Internet business we would not be a faceless website but a professional firm that have a website. A lot of that has been successfully done and we have a wonderful and loyal customer base, but I’ve realised that we have made the “schoolboy error” of not communicating our range of services and offering correctly out to our customers. They trust what they feel we are good at but few realised what more we are capable of. The only way I was able to find that out was by asking my customers what they thought of my business, and quite simply asking what range of services they were aware that we offered. I was surprised, and pleased, to see that the feedback asked us to make them more aware. I have learnt the obvious truth that if customers like dealing with you then they want to know more about what your company does, and how you can help them.

Run your own survey asking your customers what they think of your business, and also what they know about your business. You may be surprised.

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All MD’s Need an iDawn

The decision to recruit a PA was not an easy one for me to make, because I had this feeling that the PA would be doing some of my work for me so I should just work harder. I also felt there was also an element of stigma attached to having a PA, but the facts were that I was drowning in my own paperwork, responses to messages were getting slower from me, and there was also so much do. It was an office celebration when I would come into the office early and spend a few hours churning through emails to get the outstanding list down to below 100 unread messages.

I had a conversation with the wife, she is great at disagreeing with all my ideas. This is a positive thing as she helps me to see things from many different angles, which means as I try to justify my decisions to her I investigate all avenues. If I win the discussion it means it happens. In this instant, and for the first time in as long as I can remember, she outright agreed with no discussion “Yes, you definitely need a PA!”. So after the shock wore off I contacted a good friend of mine, Julia Doherty from Ethos Recruitment, and we started the search for a PA to work with me. I was looking at offering an Ok salary for someone with half decent office administrative skills, but the people I interviewed just didn’t seem good enough. Then I had a chat with a lady I’ve known for a few years, who had previously ran her own recruitment business before selling it, and been a PA to a high level director who I have worked with in the past. I knew that she knew her stuff, and I had a hunch she wasn’t happy where she worked. So I invited her out for lunch for a chat.

When she mentioned the salary she would be looking for I nearly choked on my dinner, and thought “Heck and I’m paying for lunch too!”. Furthermore, Julia was also trying to head hunt her as well for a management role in her business. So to be fair, Dawn was in demand. Now I love a good challenge so I had a chat on the phone with Julia and we agreed business is business and we each put own on offers forward to Dawn. I’m pleased to say Dawn took my offer up and started working for me in June this year.

The past few months have been fantastic, and the moral of this story is that when it comes to staff as with anything in live you get what you pay for. I could have tried to save pennies here and there and recruited a less skilled and inexperienced PA, and I would have ended up having to spend more time training and supporting.

The benefit of paying someone with existing knowledge and experience is that she hit the ground running, as demonstrated on her first day. I was in the middle of just showing her where her desk was and welcoming her to the office, she’d been in the door less than an hour and the phone rang, she just picked it up and you’d think she’d been working her for ages. She had no idea what the caller was talking about, but you wouldn’t have known that and neither did the caller. She took the callers details and message, then passed to her new colleagues to deal with.

Since I purchased, sorry she purchased, my iPad she’s become known as a combination of my “Work Wife” and my iDawn. I could have recruited a lower salaried person but that would have been a false economy. The fact of the matter is that in business you need good staff to support your business, and more often than not good staff cost good money. These salaries must be considered an investment into your business. Not only that, but if you are a business owner and you find yourself chasing your tail and apologising to people for not responding sooner then you need a PA, so get a good one because they’re worth every penny. Everyone needs their own iDawn.

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The Apple Experience

Last week I finally caved in and purchased an Apple iPad. I know I don’t really need one because I hardly use my Notebook, but they looked so “cool” that I just had to have one. Anyway my Blackberry does everything I need when away from my desk!
Now this post is not yet another iPad review, there are plenty of those around already, but I will just say that I have been bowled over. It has been useful for work, great for reading, and the kids love the games on it too. So what is this post about? It is about the experience of my first visit to an Apple store on Saturday.
I didn’t purchase my iPad myself, I am ashamed to say my PA purchased it for me online from Apple a couple weeks back same as how I purchased my iPod a couple years back. I’d also stayed away from the iPhone because bloody everyone had one and I generally like to be a bit different. So I have never been on an Apple store, until this weekend in Milton Keynes when I decided to buy a Filofax type case for the iPad and some accessories. It is this experienced that showed me that Apple have their branding spot on. From the moment I entered the store I felt the Apple buzz, the need to stand out and be “cool”, everything about the layout of the store to the way the advisers dress shouts of style and kewl!
As I made my way through to the back of the store the buzz started to overtake me, I felt the urge to look at the gadgets and try and find ways in which they would belong in my home. If it wasn’t for my wife keeping me in check I could have spent a lot more money than I did.
The staff were dressed semi casually, their name tags looked like iPods made of steel, they used iPod Touch’s (or iPhones) for stock queries and handling transitions, everything reflected perfect style … and that is exactly the image of their brand. They ensure everything about the whole experience of dealing with them reflects that.
So what does your business represent? What do you want people to think of your brand? Whatever your brand values, or at least what you want your brand values to be, you have to follow them through in everything that you do in your business. From the way you dress, to the way that you answer the phone, write your letters or emails, the language you use and whatever information you portray through your literature or website. Everything you do creates an impression of what others will think of your business, learn from what Apple have done. Irrespective of whether you like their products or not, their branding is spot on.

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Tanking it in Northamptonshire

As a County Ambassador to Northamptonshire I do frequently get invited to events around the county, some are quite interesting (maybe) and we get reports on all sorts of economic doom and gloom and others are about highlighting what the county has to offer. On Tuesday 7th September I was invited to an event held at Tanks-a-Lot and the brief was “wear some old clothes, wellies, and you will get to drive a tank”… now how Cool is that!

How to improve productivity from your staff.

Well what can I say beyond Wow! This venue is absolutely amazing, it’s a real Boys Toyz fest. We all arrived at the venue and the weather had been pee’ing down all day so the ground was sodden and they weren’t kidding about needing to wear wellies. I’d only just had the car cleaned too! We were led into the back room to get dressed into our combat suits, which is well cool in itself. Once ready were had tea and biscuits, but I passed on that because I’d found a much more interesting room … the armoury!

Now I have been told not to post this photo on Facebook, but I think posting it here on my blog should be Ok I hope! Atleast the authorities will be able to see the picture in the context it is meant *gulp*

The armoury was well cool from a very much “big kid” perspective, I got to play with Rocket Launchers, Machine Guns and Sniper Rifles. They are all disabled, naturally, but acting the fool was encouraged. Then as other guests arrived I stopped playing and we sat down for a brief on what the venue has to offer, and it offers a lot. Did you know you can hire a Limosine Tank? Imagine turning up for an event in your own tank!

The venue also provide unique team development and leadership training days in association with Unlimited Potential, who you can also follow on Twitter through @unltdpotential. Should your company wish to know more about running a training, team or leadership event with a difference I’d encourage you to speak to these guys, seeing what they can offer I was truly impressed. Anyway, on with the event…

Men entering the transporter

Lambs to the slaughter

Once the event presentation was complete we were on to meet the tanks, and boy don’t they have a lot of tanks. We were asked what tank we would like to drive, and out of the wide selection available I choose the Russian. It seemed the most manly, and I was told it was the fastest and had teh biggest gun. Things that are important to a big kid :o ). We then boarded the british tracked people transporter and headed off un the back feeling like we really were being transported to war. When we arrived I managed to catch a photo of my Russian tank being driven into view, and I was the first to head off.

My Russian tank arriving in the parking lot.

My Russian tank arriving in the parking lot.

The driving experience was fantastic, but what the highlight of the afternoon … for everyone else … was as my tank approached a lake the instructor advised me to slow down. Now I’m a bit of a devil, I thought I had slowed down enough, it seemed like we were going slow, but as we entered what can only be described as a lake the front of the tank (with me driving it) went almost entirely under water until it kicked back out and water flowed over the tank, over my head, and poured into the driving well. I was soaked to the skin! It was hilarious, amazing fun, and despite being soaked that made the day.

Whilst everyone else had a go I spent some time chatting with the owner and this is clearly someone with a passion for what he does. What he doesn’t know about military vehicles really isn’t worth knowing. He also had some great stories about some of the events they have held, some of the tanks they have sold to enthusiasts, and some of the hires they have done. Just look at some of the photo’s and video’s on their website to see for yourself.

After the tank driving it was back to the barracks, some food and oggling at the radio controlled tanks (some big enough to pull a landrover), lots of excellent boys toys, and to find out how to book our company fun day out for next year.

A highly recommended venue, great

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